Average Reviews:
(More customer reviews)Here's a copy of my letter to customer service:
Last night I received the Savannah Corner TV Stand. I'm not sure where to begin.Let's start with the color - - you call it "dark cherry".I have various shades of cherry furniture throughout my place and this is anything but "cherry", dark yes, but cherry, no.It is such a dark brown that it is nearly black.But I could live with that...
The detailed description for the unit says "some assembly required".Let's see, there are 52 parts, 229 fasteners and 76 other hardware items, for a grand total of 357 pieces, well that would be if you had shipped them all.I am a builder, and it took over four hours so far, and I probably have another hour left, once I get more parts.Five hours qualifies for "some assembly" ??
Here's what is MISSING from the box:
- The two (different sized) screws that go into the hing base (H145994), one each
- (1) large dowel (H38169)
- (1) small dowel (H144907)
- (16) screws (H23119)
- (16) screws (H146001)
- (16) screws (H146052)
Here's what is BROKEN and needs replacement:
(1) H144906Locking Cam (crumbled when I screwed it in, by hand)
(3) drawer brackets (H100445), shipped broken
Also, the wooden legs screw into a threaded sleeve.I screwed them in, gently, and one of the sleeves crumbled all of the "wood" surrounding it and fell out.I tried reinstalling with some wood glue.So I have a $3000 TV sitting on a TV stand with a broken leg.
The exterior finish has scuff marks in many places and I will need to buy a touch up marker for a few scratches.
I live by the motto "you get what you pay for", but I did not get $365 worth of furniture here.It is difficult to call this pile of compressed saw dust furniture at all.
Click Here to see more reviews about: Bush Furniture Savannah TV Stand, Mocha Cherry
Product Description:
The Savannah Collection, with a rich Mocha Cherry finish, substantial dark brass knobs and turned wood feet, resonates transitional styling and complements your home d�cor.
Want to read more honest consumer review about Bush Furniture Savannah TV Stand, Mocha Cherry now ?
0 comments:
Post a Comment